Carrier Onboarding FAQs
Frequently Asked Questions
Becoming a carrier with Nolan Transportation Group involves a rigorous vetting process to ensure the highest standards of safety and reliability for the over a million loads moved annually for our customers.
Thank you for your interest in becoming an approved carrier for Nolan Transportation Group (NTG). To qualify, your company must provide the following information:
- MC/MX# or DOT#
- Validated contact information
- W-9 form
- Completed carrier profile
- Acceptance of the NTG broker carrier agreement
- Certificate of insurance (COI)
- Compliance with NTG carrier requirements
- Registration with Highway
All elements are required and must be completed to finalize the qualification process.
If your company does not meet one or more of these criteria, you may return to register once the non-compliant items are corrected. The registration process takes approximately 15 minutes to complete. Please note that once started, you must finish the registration process as you cannot save and return later without losing your submissions. To start the process, click here. Once in RMIS, click on “Carrier Login” at the top of the page.
Highway
Once you complete the registration process with RMIS, you must also register with Highway. Highway ensures NTG carriers meet federal and state regulatory requirements, reducing legal risks. It identifies and mitigates risks by tracking safety records and compliance history, helping avoid accidents, liabilities and cargo theft. To register with Highway, click here: Highway Registration. NTG is not listed in Highway so you only need to register your MC.
If you have a “fail” or “partial pass” status, contact Highway to determine the reason. Being in a “fail” or “partial pass” status can impact your ability to book loads with NTG.
A current Certificate of Insurance (COI) ensures carriers have adequate insurance coverage to protect against potential liabilities, such as cargo damage, accidents or injuries. Carriers update their COI on Registry Monitoring Insurance Services (RMIS) by logging into their RMIS account and following the platform’s guidelines for updating and maintaining compliance information.
- Certificate Holder: Work with your insurance agent to list RMIS as the certificate holder using the following address:
- RMIS
5388 Sterling Center Dr.
Westlake Village, CA 91361
- RMIS
- Submitting a Certificate of Insurance: You or your insurance agent can send your updated certificate of insurance to RMIS at [email protected].
- Confirmation: once the updates are reviewed and accepted, RMIS will confirm the update and the carrier’s profile will reflect the new information.
- Support: if you require additional support, please contact RMIS support at https://rmis.com/support/.
It’s essential for carriers to keep their COI current to maintain a NTG carrier “compliant” status to run loads. Failure to maintain a current COI will impact your ability to run loads with NTG. Please note we can only accept insurance certifications directly from insurance agencies.
NTG minimum insurance requirements are:
- $1 million in general liability coverage
- $1 million in automotive coverage
- $100,000 in cargo coverage
- $500,000 in workers’ compensation coverage or the minimum requirement set by your state
If your Auto Liability policy is a “Scheduled Auto” policy, the insurance coverage only applies to a certain list of vehicles. NTG needs to confirm the vehicle on a load is covered by insurance.
Regular inspections ensure carriers are compliant with safety regulations and standards set by federal and state authorities. Valid inspections help prevent accidents, reduce the risk of injuries and fatalities, and address liability and insurance requirements.
Carriers update their inspection reports on Registry Monitoring Insurance Services (RMIS) by logging into their RMIS account and following the platform’s guidelines for updating and maintaining their compliance information.
- Login to RMIS Portal: Carriers update their inspection report in the RMIS portal using your login credentials – https://rmismonitoring.rmissecure.com/monitoring/Login.aspx
- Navigate to Compliance Section: Once logged in, find the compliance section to update your inspection report.
- Upload Inspection Reports: Upload your current inspection report. RMIS provides clear instructions on acceptable file formats and sizes.
- Verify Information: Verify the information is accurate and up to date before submitting an inspection report.
- Submit: After ensuring all the details and information are correct, submit the inspection report for review.
- Confirmation: Once the updates are reviewed and accepted, RMIS will confirm the update and the carrier’s profile will reflect the new information.
- Support: If you require additional support, please contact RMIS support at https://rmis.com/support/
It’s essential for carriers to keep their inspections report current to maintain a NTG carrier “compliant” status to run loads. Failure to maintain a current inspection will impact your ability to run loads with NTG.
The W-9 form provides the NTG with the carrier’s Taxpayer Identification Number (TIN), which is necessary for reporting payments to the IRS. This helps ensure NTG complies with federal tax regulations. Carriers update their W-9 on Registry Monitoring Insurance Services (RMIS) by logging into their RMIS account and following the platform’s guidelines for updating and maintaining their compliance information.
- Login to RMIS Portal: Carriers update their inspection report in the RMIS portal using your login credentials – https://rmismonitoring.rmissecure.com/monitoring/Login.aspx
- Navigate to Compliance Section: Once logged in, find the compliance section to update your W-9.
- Upload Inspection Reports: Upload your current W-9. RMIS provides clear instructions on acceptable file formats and sizes.
- Verify Information: Verify the information is accurate and up to date before submitting the W-9.
- Submit: Ensure all the details and information are correct, submit the W-9 for review.
- Confirmation: Once the updates are reviewed and accepted, RMIS will confirm the update and the carrier’s profile will reflect the new information.
- Support: If you require additional support, please contact RMIS support at https://rmis.com/support/
It’s essential for carriers to keep their W-9 current to maintain a NTG carrier “compliant” status to run loads. Failure to maintain a current W-9 may impact your ability to run loads with NTG.
Highway ensures NTG carriers meet federal and state regulatory requirements, reducing legal risks. It identifies and mitigates risks by tracking safety records and compliance history, helping avoid accidents, liabilities, and cargo theft. The software streamlines credential verification, improving operational efficiency through automation while maintaining accurate, up-to-date information for informed decision-making. By promoting higher safety standards and using only compliant carriers, it protects our carriers’ and NTG’s reputation and fosters customer trust.
Please email [email protected] if you would like to inquire into how to remedy the information included on your Highway profile.
For assistance with Highway onboarding, please email [email protected] or call 906-HIGHWAY.
To report any fraudulent activity on your Highway account, please email [email protected]. To inquire about what is included on your Highway profile, please email at [email protected].
Contact your carrier sales rep, NTG carrier or Highway to understand their status. Common reasons a carrier is not in a “pass” status include an ID alert, insufficient or expired insurance coverage, expired or missing inspections or failure to establish an ELD connection.
The Federal Motor Carrier Safety Administration (FMCSA) mandates most commercial motor carriers operating in the United States to use Electronic Logging Devices (ELDs) to record their hours of service (HOS). Specific requirements include:
- Interstate Commerce Carriers: carriers operating across state lines must use ELDs.
- Commercial Motor Vehicles (CMVs): vehicles used for commercial purposes that meet the following criteria:
- Weigh 26,001 pounds or more.
- Transport more than 8 passengers (including the driver) for compensation.
- Transport more than 15 passengers (including the driver) not for compensation.
- Transport hazardous materials in a quantity requiring placards.
Motor Carriers Exempt from Using ELDs
Certain categories of drivers and motor carriers are exempt from the ELD mandate:
- Short-Haul Drivers: drivers operating within a 100-air-mile radius (for CDL drivers) or a 150-air-mile radius (for non-CDL drivers) and returning to their reporting location within 12 hours.
- Driveaway-Towaway Operations: when the vehicle being driven is part of the shipment (e.g., delivering a new truck).
- Vehicles Manufactured Before 2000: older vehicles without electronic control modules (ECMs) are exempt because they cannot support ELD technology.
- Agricultural Operations: certain agricultural and farm-related transportation activities have exemptions, particularly during planting and harvesting seasons.
- Compliance and Safety: ELDs help ensure carriers comply with HOS regulations, which aim to prevent driver fatigue and improve road safety. This compliance reduces the risk of accidents and liabilities for NTG and it’s customers.
- Real-Time Tracking: ELDs provide real-time data on the location and status of shipments, allowing NTG to monitor progress and make informed decisions about routing and scheduling.
- Customer Service: many customers require load tracking. ELD tracking offers easy visibility into shipment status, enhancing service quality and customer satisfaction.
Using ELDs is crucial for compliance with safety regulations, ensuring accurate tracking and enhancing customer service. Carriers not using ELDs may limit their ability to run loads with NTG.
If you have ELD tracking, please make sure you are up to date with Macropoint. NTG uses Macropoint for integration. This allows your information to be passed to NTG, which will limit the number of tracking calls you will receive by your carrier rep.
If you have any questions regarding this, please email [email protected]. This is the self-service link if you need to make any changes with your integration: https://macropoint-lite.com/Connect.aspx?MPID=8046822
The authorized user on the account has access to add ELD connection. If they have issues they can email [email protected].
The authorized user on the account has access to update their contact info. If they have issues they can email [email protected].
