A core attribute of a carrier’s identity is its insurance coverage. A certificate of insurance, or COI, is a document issued by a carrier’s insurance agency to verify the existence of a carrier’s active insurance policies. For 95% of all new onboards, Highway has this proof of a carrier’s insurance coverage already on file. The certificate of insurance is an artifact Highway independently obtains, verifies, and monitors on an ongoing basis.

• Certificate Holder: Work with your insurance agent to list Highway as the certificate holder using the following address:
  • Highway App, Inc.
  • 5931 Greenville Ave, Unit #5620
  • Dallas, TX 75206
• Submitting a Certificate of Insurance: You or your insurance agent can send your updated certificate of insurance to Highway at [email protected]
• Confirmation: Once the updates are reviewed and accepted, Highway will confirm the update and the carrier’s profile will reflect the new information.

Support: if you require additional support, please contact Highway support at [email protected], or 906-HIGHWAY (906-444-4929)

COI Requests and Verification

Highway streamlines COI acquisition by contacting a carrier’s insurance agency directly on your organization’s behalf. Emails are sent to the carrier’s insurance agency in real-time while the carrier is onboarding and follow up phone calls from Highway to the agency begin minutes after that, with requests prioritized in the order in which they were received. Follow ups may slow or end after 12 hours and have a 72-hour expiration for unresponsive agencies.

Note: Highway can CC your organization’s support email address on outbound COI requests sent to insurance agencies of carriers onboarding to you, if desired.

Highway does not accept COIs directly from carriers. All certificates provided by insurance agencies undergo rigorous verification using a proprietary workflow and custom software that extracts and structures data, followed by a double-blind human verification process to ensure validity and accuracy. This ensures that brokers can rely on rapidly obtained, authentic, properly licensed insurance coverage for every carrier.

NTG minimum insurance requirements are:

• $1 million in general liability coverage
• $1 million in automotive coverage
• $100,000 in cargo coverage
• $500,000 in workers’ compensation coverage or the minimum requirement set by your state

If your Auto Liability policy is a “Scheduled Auto” policy, the insurance coverage only applies to a certain list of vehicles. NTG needs to confirm the vehicle on a load is covered by insurance.

Commercial motor vehicles (CMVs) and their drivers undergo roadside inspections conducted by certified Motor Carrier Safety Assistance Program (MCSAP) inspectors. These inspectors, typically state or local law enforcement personnel, verify compliance with safety regulations set forth by the Federal Motor Carrier Safety Administration (FMCSA) in the Federal Motor Carrier Safety Regulations (FMCSRs) and, for certain hazardous materials shipments, the Hazardous Materials Regulations (HMRs). These inspections involve examining vehicles, driver credentials, documentation, and driver behavior to ensure they meet safety standards and minimize potential risks on the road.

Observed vs Reported Power Units in Fleet

Highway compares the number of published inspections performed on unique power units to the number of power units a carrier reported to have in its bi-annual Form MCS-150. These figures are compared to form a ratio revealing potential discrepancies between a carrier’s reported and actual fleet size. A high ratio, where reported units significantly outnumber observed ones, may raise concerns about the accuracy of the carrier’s self-reported information.

Percentile Ranking

A carrier’s raw ratio is most insightful when it’s analyzed in the context of its peers, specifically those carriers with a similar number of reported power units. A carrier ranking in the top 10% of their cohort may demonstrate strong transparency and adherence to reporting requirements while a carrier in the bottom 10% of their cohort could indicate inaccurate reporting, hidden operational risks, or non-compliance with regulations.

History

A carrier’s inspection history allows you to explore each inspection’s report number, state, type (driver-only, full, walk-around), and violation count (including critical OOS violations), among other things.

If you require additional support, please contact Highway support at [email protected], or 906-HIGHWAY (906-444-4929)

If you need support updating your W-9, please contact Highway support at [email protected] or 906-HIGHWAY (906-444-4929)

Highway ensures NTG carriers meet federal and state regulatory requirements, reducing legal risks. It identifies and mitigates risks by tracking safety records and compliance history, helping avoid accidents, liabilities, and cargo theft. The software streamlines credential verification, improving operational efficiency through automation while maintaining accurate, up-to-date information for informed decision-making. By promoting higher safety standards and using only compliant carriers, it protects our carriers’ and NTG’s reputation and fosters customer trust.

Please email [email protected] if you would like to inquire into how to remedy the information included on your Highway profile.

For assistance with Highway onboarding, please email [email protected] or call 906-HIGHWAY.

To report any fraudulent activity on your Highway account, please email [email protected]. To inquire about what is included on your Highway profile, please email at [email protected].

Contact your carrier sales rep, NTG carrier or Highway to understand their status. Common reasons a carrier is not in a “pass” status include an ID alert, insufficient or expired insurance coverage, expired or missing inspections or failure to establish an ELD connection.

The Federal Motor Carrier Safety Administration (FMCSA) mandates most commercial motor carriers operating in the United States to use Electronic Logging Devices (ELDs) to record their hours of service (HOS). Specific requirements include:

1. Interstate Commerce Carriers: carriers operating across state lines must use ELDs.
2. Commercial Motor Vehicles (CMVs): vehicles used for commercial purposes that meet the following criteria:
   • Weigh 26,001 pounds or more.
   • Transport more than 8 passengers (including the driver) for compensation.
   • Transport more than 15 passengers (including the driver) not for compensation.
   • Transport hazardous materials in a quantity requiring placards.

Motor Carriers Exempt from Using ELDs 

Certain categories of drivers and motor carriers are exempt from the ELD mandate:

1. Short-Haul Drivers: drivers operating within a 100-air-mile radius (for CDL drivers) or a 150-air-mile radius (for non-CDL drivers) and returning to their reporting location within 12 hours.
2. Driveaway-Towaway Operations: when the vehicle being driven is part of the shipment (e.g., delivering a new truck).
3. Vehicles Manufactured Before 2000: older vehicles without electronic control modules (ECMs) are exempt because they cannot support ELD technology.
4. Agricultural Operations: certain agricultural and farm-related transportation activities have exemptions, particularly during planting and harvesting seasons.

1. Compliance and Safety: ELDs help ensure carriers comply with HOS regulations, which aim to prevent driver fatigue and improve road safety. This compliance reduces the risk of accidents and liabilities for NTG and it’s customers.
2. Real-Time Tracking: ELDs provide real-time data on the location and status of shipments, allowing NTG to monitor progress and make informed decisions about routing and scheduling.
3. Customer Service: many customers require load tracking. ELD tracking offers easy visibility into shipment status, enhancing service quality and customer satisfaction.

Using ELDs is crucial for compliance with safety regulations, ensuring accurate tracking and enhancing customer service. Carriers not using ELDs may limit their ability to run loads with NTG.

If you have ELD tracking, please make sure you are up to date with Macropoint. NTG uses Macropoint for integration. This allows your information to be passed to NTG, which will limit the number of tracking calls you will receive by your carrier rep.

If you have any questions regarding this, please email [email protected]. This is the self-service link if you need to make any changes with your integration: https://macropoint-lite.com/Connect.aspx?MPID=8046822

The authorized user on the account has access to add ELD connection.  If they have issues they can email [email protected].

The authorized user on the account has access to update their contact info.  If they have issues they can email [email protected].