FREQUENTLY ASKED QUESTIONS
Learn why Beon Carrier is the most convenient way possible to find loads, book loads and get paid anywhere. Here’s how to get started.
Beon is a Digital Logistics Platform giving shippers and carriers on-demand access to multimodal logistics network, technology and services via single connection with Beon Shipper and Beon Carrier.
Yes, any NTG-approved carrier can use the app. If you’re not an approved NTG carrier partner, click here to sign up to become a carrier.
The mobile app will be available in the Apple App Store and Google Play Store for any person to download. The app will be free to download and use. There is no direct license cost to acquire a new download.
Please search for "Beon Carrier" in the Google Play or Apple App store to find and download the app.
If you are experiencing any issues with the Beon Carrier app, please contact beoncarriersupport@ntgfreight.com.
Currently, users can book loads and upload documents for NTG loads through the Beon Carrier portal. Now with the Beon Carrier mobile app, carriers will be able to partner with NTG on the go, accessing additional features with a seamless carrier experience.
Watch our video here on setting up a Beon Carrier account.
Watch our video here on booking a load.
We built a proprietary data science model that will recommend loads based on your NTG load history and preferences. These tenders will be offered to you before the rest of the carrier network has access, as a way to give you exclusive access to freight you want.
From the load board, click into a load to view the load details. At the bottom of the page, you will see 2 yellow buttons to either “Book Load” at the offered rate or you can select “Create Bid.” You will get instant feedback on every offer – either the user will be directed to a new page to book the load, or you will get a message stating your rate is too high. When you receive this message, your offer will still be reviewed by an internal NTG manager, and your NTG carrier rep may contact you to negotiate further. Some loads on the NTG load board require you to call to book online, such as drayage loads.
Watch our video here on posting a truck.
When a new tender comes through, click in the tender to view load details, and then select “Accept” or “Place Bid” at the bottom.
Watch our video here on managing tenders
Watch our video here on managing payments.
- Paid - load has been paid to carrier or factoring company
- Need Delivery Docs - delivery documents required for payment are needed
- Pending Payment - load is pending to be paid and due date should be available
- Pending Review - load is pending to be processed
Yes, you can update your payment terms through the Beon Carrier portal. At this time, you cannot update payment terms in the mobile app.
Yes, you can book as many loads as you need through the app and assign them to different drivers.
Carriers can manage paperwork and invoice completed loads within the Beon Carrier app.
Absolutely. You can access the Beon Carrier portal here.
The Beon Carrier app is designed to allow carrier self-service so there is no direct communication with the NTG Carrier Sales rep. However, carriers will still have an assigned NTG Carrier Sales rep while using the Beon Carrier app. Carriers are always encouraged to contact their NTG Carrier Sales rep with freight-related issues.
No. The Beon Carrier app does not track your movement. It only uses geo-location information to match loads at or near your current location when you activate that feature.
- To clarify, we do not actively track location or store location data anywhere. We only use location to offer nearby loads if the user has elected to share their location in the app.
Data is stored locally within the app. Other apps running on the same device won’t be able to access it and we will not access data from other apps.
We do not store any location information, and outside of contact information provided in the carrier profile, we do not store any personal records.